Диспетчер-оператор на телефоне (удаленно)

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Arthur Altapov _________________________________________________________________ Career Summary: Experience in the work place has taught me that I am a highly motivated professional and dedicated individual. I have attained a variety of skills and outlooks though my career, providing me with a well-educated, innovative , pragmatic point of view. I feel that one of my strengths is my uncompromising attention to details and high standards along with my ability to interface, positively with clients and staff alike. I am looking to further my career in a progressive role and look forward to the many new challenges and opportunities that come along. Employment History: • Hertzfield Electric , San Jose California Remote Operator Permits Coordinator . I have joined the company July 5 th 2021 until present … https://hertzfield.com/ I work for an Hertzfield Electric company located in San Jose California , work remotely - Home Office . Vacancy title is Remote Operator and Permit Coordinator , the role of the Remote Operator include such responsibilities as accepting calls from clients assigning appointments for various an electrical Problems in residential and commercial properties . We help our Clients if they have issues with an appliances, furnaces and HVAC systems . Dealing with Clients request,s on social networks and various on-line platforms. Closely working with CRM programs, checking back Clients satisfaction of the work which was completed. As Permit Coordinator my main responsibilities are apply for an Electrical permit in City Hall and create requests in PGE and following up until Permits approved and PGE request is finalized and date is set for and appointment and project finally accomplished . Personal Details Nationality: Uzbekistan Date of Birth: 01.12.1984 Address: Russia,Tatarstan ,Kazan city . E-mail: artural889@gmail.com  JRD American logistic company , Dispatcher from November 15 th 2020 until May 7 th 2021 . I have joined American logistic company as Dispatcher assistant then got promoted to Dispatcher once gained experience. We were moving loads across US , I was engaging most profitable load s in finance aspect , building route controlling drivers if he goes as per timing slot . Controlling unloading at the place making sure that driver got all stamps and necessary documentations. I was conducting load negotiations process with Brokers who offer different kinds of loads. We worked with such platform as Amazon , we were moving their loads controlling estimate time of arrivals reply on all messages related to the loads . Besides that I was dealing with emails which comes to our email box and reply on the phone calls from our Clients .  Chalhoub Group, Allied LLC, UAE, Abu-Dhabi Michael Kors Yas Mall , Shop Supervisor from 21st of October 2018 until 2020 Joined most talented Michael Kors Team and biggest flagship store in Abu-Dhabi. It helped to develop , upgrade and polish my skills. I am responsible for Store KPI achievements and personal achievements of each Team member. Perfect store operations and standards implementation overall. Which means store always has to be ready for the operations at the beginning of the day starting from PLV , products fulfillments , replenishments, ending up by grooming standards and punctuality of each Team member . To make sure all the Team members posses updated and relevant product Knowledge, Supervise and analyze the store operation and business reaction. Responsible for developing e-commerce relationship with loyal customers . Encouraging Team members always to be in contact with loyal Guests for updating them on New Collection , latest arrivals and upcoming promotions. Responsible for back office reports, weekly report , monthly feedback , stock reorder , internal stock transfers , cycle stock count , stock take procedure.  Chalhoub Group, Retail Development Company, UAE, Abu-Dhabi Max-Mara Galleria Sowwah Square , Shop Supervisor 16th on July 2017 until 25 th August 2018 . Same time conducting and controlling opening of Marina Rinaldi store in Sowwah Square.  Chalhoub Group, Retail Development Company, UAE, Abu-Dhabi WEEKEND Max Mara ,Yas Mall, Shop Supervisor 15 th on June 2016 to present . I was responsible in handling 2 stores WEEKEND Max Mara Yas Mall and Max Mara Galleria Sowwah Square. To ensure operation in two stores are up high standards. Responsible for achieving monthly Targets and having healthy KPI in two locations. Controlling and Assisting operational tasks in both stores (inventory, cash protection and loss prevention, overhead and supply costs, and any other tasks that might be required) Maintain stores cover by creating effective Schedule for two stores. Monitoring Traffic flow to the stores collecting information on bestselling and slow moving items in order to provide Buyer with feedback or to manage sudden reorders .Tracking and observing Conversion rate. Conducting- Guest Experience and store operation trainings to the Team to ensure having high level of service. Solving Customer complaints, health and safety issues within the stores. Responsible maintaining motivational and positive atmosphere in the Team. Maintain team environment between associates. Actively participate in the Marketing activities.  Chalhoub Group, Allied LLC - Fashion Division, UAE, Abu-Dhabi Dsquared2 Sowwah Galleria-Global Market, Shop Supervisor 1 st of July 2012 to 14th of June 2016 . Responsible for driving results by providing direction, support and guidance to the sales team in the areas of sales, revenue generation and cost control. Achieving sales targets set each month by the senior Sales Management team. Developing and retaining talent within the store. Complying with all legal compliance issues and procedures. Managing enquiries through the entire buying process. Following all enquiries. Ensure that product deliveries and movements are processed according to Company stock management guidelines. Performing any duties deemed appropriate by the Company Directors. Implementing internal sales process, improvement and initiatives. To be a part of the daily operation of Dsquared2 store to ensure high standard of customer service. Maintain open line of communication and co-ordination with related departments to ensure guests requests and complaints are handled efficiently and to the satisfaction of the guest. Manage colleague performance as per company guidelines.  Chalhoub Group, Allied LLC - Fashion Division, UAE, Dsquared2 Dubai Mall, Senior Sales Executive 1st of January 2010 to 21 st of June 2012. Mentor of new Comers in the store. Responsible for assisting guiding associates at the location. Anticipate guest needs and respond promptly. Maintain solid communication and feedback relationship with store management. Hold complete knowledge of and strictly abide by the company’s approach and systems (i.e. educational materials/systems)Ensure interior and exterior of store is kept to company standards . Seek to gain knowledge of principles and methods for showing, promoting, and selling products. This includes product demonstration, sales techniques, and sales control systems. All other duties as assigned by Shop Manager or Shop Supervisor.  Chalhoub Group, Allied LLC - Fashion Division, UAE, Dsquared2 Dubai Mall, Sales Executive 1st of March 2009 to 21 st of January 2010. Shop floor presence at all the time, well groomed and proactive. Greeting Guests in the store, orienting them .Introducing New collection and explaining them inspirations and trends of the new collection. Advising and helping Guests with their choice, escorting them to the fitting room. Getting Guest details and accomplishing transaction, escorting Guest to the door and farewell. Maintaining stock room, complete tasks given by Manager.  Raffles five stars Hotel, Dubai, United Arab Emirate , Front Office –Guest Relation Officer 18 th of December 2008. Multitasking skills used on a daily basis to coordinate between different departments and areas of the hotel. To be a team player to ensure effective procedures and operations within the departments. To be confident in assisting any guests’ requests and questions, organizing transportation, restaurant reservation, rooming guests according to the hotel standards. Problem solving skills to be used while dealing with any guests’ issues. To be proactive and flexible within both areas of the Lounge (Reception and Food & Beverages).  Raffles five stars Hotel, Dubai, United Arab Emirate , F & B department, “Azur “ all day dining restaurant , bartender-waiter 14 th of December 2007. To ensure smooth operational service by practicing Teamwork, following the standards of the hotel, up selling the higher prise items of the restaurant To be knowledgeable about hotel service and features and local attractions, to respond to guests’ enquires accurately .  “ Podium De Italy” - Multibrand store, Tashkent, Uzbekistan, Sales Executive. 14 th September 2006 to 5 th November 2007. A c hieve t h e s a les t ar g e t b y usi n g a d v a n ce d s a les t ec hniques a nd p rodu c t k nowl e dg e . F o c us on s e l l ing a nd up s e l l in g . B ui l d a nd maintain c us t omer r e lationships i n or d e r to build strong l o y a l t y . Com m unic a te with custom e rs to a ssess a nd s a t i s f y their n ee ds, a nd m ee t o r e x cee d their e x p ec tation s . M a in t a in h i g h st a n d a rds of visu a l m e r c h a ndis i n g hous e k ee pi n g in t e rm of c le a nl i n e ss, disp l a y , a nd stock r otation. I mp l e ment a ll me rc h a n dis i ng a s p e r the br a n d ' s visual m e r c h a ndis i n g g uidelines .  Educational Background: 1991 – 2002 Primary and High School #246, Tashkent, Uzbekistan Specialization: Common 2002 – 2006 Uzbekistan State World Languages University, Tashkent, Uzbekistan Specialization: Linguist of English language  T ra in i n g /Dip l oma CHALHOUB RETAIL ACADEMY. T a king ca r e of c usto me r. S hopping with e x p e rt l e v e l 1,2 . S tock c ontrol/ a l i g n a nd u ni t e d . Supervisory skills training Management Skills training. N V Q: N a t i on a l vo c a t i on a l qualification attested by Edexell UK. D r iv i ng L i ce ns e . Languages skills : Russian – Native English – Fluent