Администратор

Описание



Sarvinoz SATKULOVA

Address: Ankara/Turkey
Cell: +90 536 671 44 10
E-mail address: sarvinoz.satkulova@mail.ru








PROFESSIONAL SKILLS

Adaptable and efficiency-oriented Guest Relations Agent with over 6 years of combined experience in hospitality industry. Personable and approachable; enjoys meeting and talking with different people. Recognizes and resolves problems quickly and efficiently to foster positive relationships with guests to promote customer satisfaction and loyalty. Tech-savvy, highly accurate and efficient in data entry and general operations.


HIGHLIGHTS

• Relationship building
• Superb interpersonal skills
• Exceptional customer service
• Travel agency experience
• Courteous & professional demeanor
• Flexible schedule capability
• Fluent in Turkish, English & Russian
• Conflict resolution


WORK EXPERIENCE

05/02/2019-still working
Ankara
Golf Sales Representative
Sports & Events Agency ‘Gabriel Tour’

• Providing information including space availability, pricing, discounts and general information to customers by e-mailing and phone calls.
• Entered reservations into the system both completely and accurately.
• Prepare vouchers and make sure they are delivered to the customers.
• Prepare proforma-invoices and do billing.


15/06/2013 – 15.11.2018
Belek/Antalya
Guest Relations Agent
Cornelia De Luxe Resort & Spa

• Anticipate guests needs, respond promptly and acknowledge all guests concerns.
• Answer department telephone within specified amount of rings determined by property guidelines using correct greeting and telephone etiquette.
• Communicate and respond to guest correspondence which includes phone calls, e-mails, surveys, guests comments, etc., in a professional and timely manner.
• Track significant dates for guests like birthdays and wedding anniversaries and organize events at the guests requests.


01/09/2011-01/06/2013
Belek/Antalya
Reservation
Golf Agency ‘Belka Golf’

• Providing information including space availability, pricing, discounts and general information to customers by e-mailing and phone calls.
• Entered reservations into the system both completely and accurately.
• Prepare vouchers and make sure they are delivered to the customers.
• Greet customers at the airport and escort them to the resort if that is needed.




EDUCATION

Modern Art & Ideas, MOMA courses
Viral Marketing, Wharton courses
International SAPAT Educational Institution

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