Управляющий гостиницей

Описание





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Iskandarova Farida

Date of birth: 21.02.1968.
Place of birth: Almaty
Location: Almaty (Kazakhstan)
← +7 7777044050
← +7 7018157552 (whatsapp)
( iskandarova-farida@mail.ru

Abilities and Skills

Ability to work efficiently independently and in team


Organization of the service restaurant, kitchen


Hotel management, housekeeping


Organizational skills


Ability to work with the kitchen equipment


ISO 22000 Programme


HACCP rules


Knowledge of sanitary rules of Kazakhstan/Russia


Analytical and creative thinking, strong interpersonal and communication skills


Responsible, purposeful, disciplined, initiative



Experience
01/10/18-
NOVOTEL Almaty City Center
General HK

Organization of the Housekeeping department. Acceptance to the operation of the hotel rooms of a construction company. Starting the equipment after installation. Complete set the room in accordance with approved standards. Complete set the workrooms with the housekeeping equipment. Purchase the lockers room equipment. Development of job descriptions. Development instructions for the use of washing and cleaning equipment. Development of work procedures, internal standards and training of department staff. Hiring employees. Conducting training courses on the use of detergents. Made the report, schedule and time sheets. Monitoring the work of the department by compliance with the rules according guests satisfaction. Cost control. Ensure the smooth operation of the department.


04/2018-30/09/18
Crystal House suite Hotel & SPA, Kaliningrad
Chief-steward

Organization of work of Stewarding department. Develop of job descriptions, instructions for using cleaning and cleaning equipment. Enter these instructions into operation. Conducting training sessions on the Sanitary rules of Russia. Organization of control and execution within the department. Carrying out the necessary measures for organizing banquets, receptions, banquets. Development, calculation of write-off rates. Order of detergents and cleaning equipment, control of economic use. Account and time management, made work schedule of the department. Monthly inventory of equipment and materials

01/ 2018 — 04 /2018
Kempinsky Moyka 22, St. Petersburg
Executive Housekeeper Assistant

As Executive Housekeeper Assistant, I supervised and coordinated activities of room attendant, house attendant, public area cleaners and floor supervisors. Assisted in the managing and directing of the day–to–day operations of all Housekeeping and laundry functions.
Participated in and enforces quality assurance for Housekeeping Department and department cost control measures.

12 /2016 — 09/2017
Svod International, «Grand Hotel Polyana», Sochi
Chief-steward

Organization of work of the Stewarding department. Job descriptions, instructions for using cleaning and cleaning equipment. Entered these instructions into operation. Conducted training sessions on the Sanitary rules of Russia (namely, in the Krasnodar Territory). Organization of control and execution within the department. Carried out the necessary measures for banquets, receptions, banquets organization. Development, calculation of write-off rates. Order of detergents and cleaning equipment, control of economical use. Accounting of working hours, tableting department employees. Keeping records of equipment and materials. Timely writing-off of cleaning and consumables order is necessary.

11/2015 — 04/2016
Training Center Kumbel, Almaty
Training Manager
Carried out of trainings for students of college of service of Almaty, the module "Food and beverages". An introductory course on the work of public catering establishments. Service standards, HACCP, sanitary norms. Testing of students.

11/ 2013 — 03/ 2015
08/ 2016 — 12/ 2016
Pullman&Mercure Sochi center ( www.accor.com) 
Chief-steward

Organization of work of the Stewarding department. Development of job descriptions, instructions for the operation of kitchen equipment (translation and adaptation), instructions for using cleaning and cleaning equipment. Entered these instructions into operation. Conducting training sessions on the rules of Sanpin Russia (namely, in the Krasnodar Territory). Conducting training courses for HACCP standards, and internal standards of AKKOR, applied in international hotels, introduction to work. Organization of control and execution within the department. Carrying out the necessary measures for organizing banquets, receptions, banquets. Registration and maintenance of events.
Order of detergents and cleaning equipment, control of economical use. Accounting of working hours, tableting department employees. Keeping records of equipment and materials. Timely writing-off of the battle, spoilage and order of the necessary.

05/ 2013 — 09/ 2013 
ТОО Ресторан.KZ. / Restaurant.KZ Palladium jazz club, Almaty
Head of Housekipping /Stewarding Department

Organization of stewarding and Housekipping department. Conducting trainings on the rules of sanitary and hygienic standards, instructing work with cleaning and cleaning equipment (Ecolab Company, Johnson DIVERSEY) for the staff. Organization of banquets, receptions, Out-door restaurant service. Accounting of working hours (time sheet).

02/ 2013 — 05/ 2013 
Royal Palace Hotel, Almaty 
Duty manager

Control of the hotel’s room. Reception and accommodation of guests. Organization of the restaurant, karaoke bar. Hosting an event. Control of the work of services that provide hotel services. Management of the work of the economic department, accounting of consumables, damage to property. Organization, planning, control and management of the personnel of the reception and service of numbers.
Providing a comfortable and safe stay for guests.
Control and management of the effective work of dry cleaning and laundry. Perform special assignments as directed by the director.


08/ 2012 — 01/ 2013 
Assorti Mega Centre Almaty
Cold kitchen cook

Preparation of salads, snacks, in the A la card mode. Compliance with the rules of preparation, grammage, as well as compliance with sanitary rules.


12/ 2009 — 07/2012 
Rixos Almaty Hotel Almaty 
Chief Steward
Organization of the work of the Dishwasher Unit entrusted to me, Training of
Employees of sanitary norms in public catering establishments, rules for working with Fagor dishwasher technology, Nelfsky polishing technology, cleaning rules for Fagor kitchen equipment, training of the department staff on the proper use of Ecolab detergents. Training of personnel for the Department of Nutrition and Beverages. Approval of job descriptions, distribution functional duties, control over their execution. Adapting the ISO22000 program, creating a system for the Dishwasher Department according to the requirements of this program. Organization of banquets, receptions. Creating of inventory system for accounting utensils. Monthly inventory of dishes. Selection of new dishes for service. Drawing up a time sheet for the department.

12 / 2008 — 12/ 2009 
Holiday Inn Almaty Hotel Almaty
Chief Steward

Organization of work of the Stewarding department entrusted to me, Training of employees in sanitary norms at public catering establishments, rules for working with Ozti dishwashing equipment, with equipment used for serving, cleaning rules for kitchen equipment, training of the department staff in the proper use of Ecolab detergents. Organization of banquets and receptions. Monthly inventory of dishes. Drawing up a time sheet for the department.

August 2006 — December 2008 
Bosphor catering Bakhchisaray Almaty
Chief Steward

The organization of the work of the Stewarding department entrusted to me,
Training of employees in sanitary norms at public enterprises
power, rules for working with dishwashing equipment, rules for cleaning kitchen equipment, training the department staff on the proper use of Ecolab detergents. The organization of carrying out of banquets, receptions, catering. Monthly inventory of utensils. Purchase of new dishes.

01/ 2005 — 07/ 2006 
Ritz Palace Almaty
Staff canteen keeper

Providing of order, receiving - issuing cold drinks, snacks, tea / coffee, for the casino staff. Timely replacement of dishes for staff.

Knowledge of languages
• Fluent in Russian
• Fluent in Kazakh
• English (Intermediate)
• Fluent in Turkish


Other skills
Computer Skill. Software: Microsoft Office Pack, MS Windows, Excel, Internet, OPERA, SHELTER.

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